Privacy Policy

Emma Goodall Therapy, based in Leatherhead, Surrey, is the data controller for information collected through this website and during hypnotherapy sessions.

You can contact Emma Goodall at emmagoodalltherapy@gmail.com with any questions about your data.

Enquiry and booking details you provide: your name, email address, phone number, what you would like support with and your preferred contact method.

Intake and session notes created as part of providing hypnotherapy, which may include relevant health information you choose to share.

To respond to your enquiry, arrange appointments and provide hypnotherapy safely and appropriately.

To keep the professional records expected of a therapist, and to meet legal and insurance obligations.

Information is stored securely and accessed only by Emma. Booking software and email providers process some data on her behalf under their own security terms.

Your information is not sold or shared for marketing.

Sessions are confidential. The exceptions are the standard legal and ethical ones: a serious risk of harm to you or another person, a legal requirement such as a court order, or a safeguarding concern.

Where possible, this would be discussed with you first.

Session records are retained for the period required by professional and insurance guidance, and then securely deleted.

Enquiries that do not lead to appointments are deleted once they are no longer needed.

You can ask for a copy of your information, ask for corrections, ask for deletion where there is no overriding obligation to retain it, or withdraw consent for future contact.

Requests can be sent to emmagoodalltherapy@gmail.com. You also have the right to complain to the Information Commissioner's Office.